The Intergroup maintains a 24 hour a day, 7 days a week answering service because it is our responsibility to ensure that the hand of AA is always available when the sick and suffering alcoholic reaches out for help. This is one of, if not the, most important tasks performed by Intergroup.
We use the call forwarding service offered by the telephone company. When calls come in to the office during unmanned periods these calls are automatically forwarded to volunteers at their home or other location. Some volunteers use their cell phones so they are not restricted to staying at home for a number of hours. A 12-Step List, a list of names and phone numbers of AA members willing to perform twelfth step work when someone in their local area reaches out for help, is also maintained.
The Answering Service Committee is always in need of group and individual volunteers to perform the vital and rewarding service of answering the telephone when our office is closed. Individuals who are willing to perform twelfth step work are also vitally needed. If you or your group would like more information, or are willing to help ensure the hand of AA is always available when a sick and suffering alcoholic reaches out for help please contact the Intergroup Office.